Our Promise to You: Guaranteed Satisfaction.
We stand behind everything we sell. If you are not completely satisfied with your purchase for any reason, please return it to our Harlem store or call or email us within ten days of the date of purchase or delivery date, whichever is later, and receive a replacement or a refund. There are no refunds, exchanges, or credits for service of any kind.
In order to be eligible for a replacement or refund, the following criteria must be met:
- You must have proof of purchase.
- All items must include the original packaging.
- Bikes must be returned to the store
- An item must be returned complete with all of its component and ancillary parts including, but not limited to, manuals, pedals, keys, chargers, seat, pannier racks, lights, battery, chain/mudguards, et cetera.
- An item must be returned in a reasonable condition and not show wear to a level exceeding that which could be expected for a 10-day trial period. Apparel should not be worn. Bikes should not have an excessive amount of mileage on it as determined solely by Pedego, Harlem nor should there be any form of damage to the frame or components, and should be returned in an acceptable level of cleanliness.
Returns for e-bikes must be pre-authorized by calling Pedego Harlem at (917) 826-4778 or via email, cm(at)pedegoharlem.com. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within five business days. The buyer is responsible for all return shipping costs. Fees paid for out-bound delivery, shipping or services are non-refundable.
Not all items may be in-stock and available for replacement immediately. Customers may have to wait for back-ordered items to arrive.
We do not ship e-bikes. Bikes must be picked up at our store or bikes can be delivered directly to you. Delivery fees may apply. Most bikes will be ready within one to two business days from the date of purchase. Sometimes bikes have to be transferred from off-site locations or assembled. We will call or email you once your order is ready for pickup or to schedule a delivery. If you need an item immediately we ask that you call us to confirm that the item is available for pick-up before coming to our store. Unless special arrangements are made in advance, orders need to be picked up within 7 business days from the date of purchase or a 10% restocking fee may apply.
We are happy to deliver your e-bike to you. Fees may or may not apply. Please call or email us to determine if a fee applies to your delivery address.
Accessories, apparel and other small goods may be shipped to you directly. Shipping costs vary; express and ground shipping options are available. Orders usually ship within two business days of date of purchase.
For all orders that are picked-up at our store or delivered by us, please ensure you have the following:
- A copy of your order
- A copy of your delivery confirmation (if applicable)
- Credit card used in the transaction
- Photo ID
Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, shipping and billings addresses. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies:
How we use collected information:
Pedego Electric Bikes, Harlem collects and uses Users personal information for the following purposes:
- To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
- To process transactions (In addition to processing your orders, the email address you provide during booking processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information.
- To personalize your experience (your information helps us to better respond to your individual needs)
- To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sharing your personal information:
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms:
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.